Plaster Networks Privacy Policy

Plaster Networks is committed to maintaining and protecting the privacy of your personal information. The company has created the following Privacy Policy to let you know what information we may collect when you use the Plaster Networks products, service (the “Service”) and website (the “Site”) and how we use the information. By using the Service, you agree to the terms of this Privacy Policy. Plaster Networks may periodically make changes to this Privacy Policy that the company will include on this page. If Plaster Networks makes a change to the Privacy Policy that we believe has material impact on you, we will notify you of such change by email.

A. Information We Collect

1. Contact Information: For example name, address, e-mail, and phone number that allows an authorized agent to identify you
2. Billing/User Information: Service and account details such as transaction information, charges incurred, payments, service history (e.g., support incidents), credit card information, passwords, and usernames.
3. Equipment Information: Equipment IDs, serial numbers, and equipment settings and software.
4. Diagnostic Information: Technical information about the operation of your equipment and your network performance characteristics.
5. Usage Information: Website usage including, but not limited to, IP address, cookie information, pages from which you visited the Site, links clicked, and other actions taken.
6. Customer Service Information: Any contact with our customer service team or communication from you, such as chat, email, phone conversations or voicemail.
7. Aggregated Information: Billing/User Information, Equipment Information, Diagnostic Information, Usage Information combined from multiple customers and not associated with Contact Information that identifies you individually.

B. Information Use and Disclosure

1. Generally, Plaster Networks will not sell, lease, share or otherwise use your information except as set forth in this Privacy Policy.
2. Customer Service. Plaster Networks uses your information to process your orders and to support your use of the products and Service. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction and the support of the products and Service.
3. Plaster Networks Promotions. Plaster Networks may also use your information and disclose such information to our staff and/or authorized agents to provide you with information regarding our products and promotions, to support your use of our products and services, to process any of your online transactions, and for any other purpose related to the operation of this Site and the programs, products and services offered on it.
4. Non-Personally Identifiable Information. For promotional or other purposes, Plaster Networks may use aggregated information regarding the use of the Service and network diagnostics. As an example, data that is not personally identifiable is used to manage the website, track usage and improve the Service.

C. Protecting the Privacy of Your Information

The Service involves transmission of network performance and diagnostic information about the powerline network on your premises. We are committed to keeping your powerline network information private and secure. We will not make your powerline network information publicly available. In order to provide customer support, Plaster Networks employees and third party service providers may need to view your powerline network information. Plaster Networks does not maintain a record in data form of any information accessed, sent, or received by devices attached to the powerline ethernet adapters.

D. Keeping You Informed

If you are registered with Plaster Networks, we will notify you in email about new features, products and promotions. We may also send you information on carefully screened third parties whose products or services may be of interest to you. You may unsubscribe to these notification services through your account profile on the Site, through e-mail, or by contacting customer service. From time to time, we may send you product and service announcement updates with important information about Plaster Networks. Service announcements may contain information vital to your account, so members may not unsubscribe from these announcements.

E. Use of Cookies and other Technology

Plaster Networks uses "Persistent Cookies" that are small data files stored by your web browser on your computer's hard drive. Plaster Networks never saves information, such as your password or your credit card number, in persistent cookies. You may modify your browser preferences to provide you with choices relating to cookies. If you chose to reject all cookies, you may not be able to access all functions of the Site. Our third party service providers may also use Cookies or other technologies to help us manage our marketing efforts (these include ad servers, outbound email vendors, affiliate vendors and search engine advertising agencies, and web analytics tools).

F. Providing Services Through Third Parties

Plaster Networks shares Personal Information with carefully screened third party service providers for the sole purpose of providing you with the products, services and information you have requested. Examples of such third party service providers are credit card authorization companies, merchandise distributors and shippers. They do not store, retain or access your information except to provide our services to you. We use contractors to help with some of our operations. Some of these contractors will have access to our databases of Personal Information on a temporary basis for specific tasks. Plaster Networks also uses vendors to help with certain aspects of its operations, which may require disclosure of your Personal Information to them. Plaster Networks restricts these contractors and vendors to use your Personal Information only as necessary to perform the services they are asked to perform.

G. Abiding by the Law

Plaster Networks may be required by law to disclose information to proper law enforcement authorities, even though you might have requested that we do not share such information. This information may be necessary to identify, contact or bring legal action against anyone who may attempt to cause injury to another's rights or property. Plaster Networks may disclose your information if requested to do so by legal authorities, required to do so by law or believes in good faith that such action is necessary to: (1) conform to the edicts of the law or to comply with any legal process served on Plaster Networks; (2) protect and defend the rights or property of Plaster Networks; or (3) act to protect the personal safety of users of the products, Service or the Site or the public.

H. Access

If you are interested in confirming the accuracy of the information that Plaster Networks has collected about you, or if you would like to update or delete your information, you may log into your account to do so. If you have any complaint regarding Plaster Networks’ use of your information, you may e-mail it to privacy@plasternetworks.com. If requested, Plaster Networks will delete or change any information you have provided to us. You may "opt-out" of any Plaster Networks marketing relationship we have with you by choosing to opt-out where such option is available or by sending an email to privacy@plasternetworks.com.

I. International Transfers

Personal Information may be stored and processed in the United States or any other country in which Plaster Networks or its affiliates or agents maintain facilities, and by using the products, Service and Site, you consent to any such transfer of information outside of your country.

J. Third Party Practices

Any information that you provide to a third party website that links to or from the Site or any information collected by any third party is not governed by this Privacy Policy but by the privacy policy, if any, of such third party. If you have questions about a third party's information practices, please read its privacy policy. Plaster Networks assumes no responsibility or liability whatsoever for the practices, actions or policies of such third parties, and is not responsible for the content or privacy practices of such websites.

K. Termination

If you terminate your account, we will maintain your information only as long as necessary for business purposes. Your information may remain in our archives and records until they are destroyed.

L. Contact Us

If you have any questions, comments or complaints related to Plaster Networks’ Privacy Policy, please contact us at privacy@plasternetworks.com. Plaster Networks will not be liable for any unintentional or inadvertent disclosure of any Personal Information.